Welcome to GlamCharms. These Terms & Conditions govern your use of www.glamcharms.com and any purchases made through our website. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
1. General
These Terms & Conditions apply to all visitors, customers, and users of GlamCharms. We may update or revise these terms from time to time to reflect changes in our business, legal requirements, or services. The latest version will always be published on this page, and continued use of our website constitutes acceptance of any updates.
2. Eligibility to Use Our Website
To place an order, you must be at least 18 years of age or have the permission and supervision of a parent or legal guardian.
When creating an account or completing a purchase, you agree to provide accurate, complete, and up-to-date information. We reserve the right to suspend or terminate accounts that contain false, misleading, or fraudulent information or are used in violation of these Terms.
3. Product Information
We aim to ensure that all product descriptions, images, ingredient lists, pricing, and availability are as accurate as possible. However, occasional errors may occur.
Product images are provided for illustration purposes only. Colours may vary slightly depending on your screen settings, and packaging may differ from images shown due to manufacturer updates.
We reserve the right to correct inaccuracies, update product information, modify prices, or discontinue products without prior notice.
4. Pricing & Payment
All prices displayed on our website are shown in the applicable currency and include VAT where required by applicable European legislation unless otherwise stated.
Payment must be completed before an order is processed. We accept secure payment methods available during checkout, including major credit and debit cards and other trusted online payment providers.
Your bank or payment provider may apply additional fees or currency conversion charges, which are outside our control.
5. Orders
Once an order has been placed, it enters our processing system and may not be possible to modify it. If you need to cancel your order, please contact our Customer Support team as soon as possible. While we will do our best to assist, cancellation cannot be guaranteed once processing has begun.
We reserve the right to refuse, cancel, or limit any order where we reasonably suspect fraudulent activity, payment issues, pricing errors, or product availability problems.
An order confirmation email confirms that we have received your order but does not constitute acceptance. Your order is accepted once it has been dispatched.
6. Shipping & Delivery
We deliver to a wide range of European destinations and selected international locations.
Estimated delivery times are provided for guidance only and may vary depending on your location, customs procedures, public holidays, weather conditions, or courier delays.
Customers are responsible for providing accurate delivery information. GlamCharms cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete shipping details supplied during checkout.
Where applicable, customers are responsible for any customs duties, import taxes, or local charges imposed by their destination country.
7. Returns & Refunds
We want you to shop with confidence.
If you are not completely satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy.
For eligible orders shipped to consumers within the European Union, statutory consumer rights, including applicable withdrawal rights under EU consumer protection laws, remain unaffected.
Returned items must be unused, unopened where hygiene regulations require, and returned in their original packaging.
Approved refunds will be processed using the original payment method. Depending on your payment provider, refunds typically appear within 5–10 business days after processing.
8. Intellectual Property
All content available on GlamCharms, including website design, product photography, text, graphics, logos, icons, branding, and other materials, is owned by or licensed to GlamCharms and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.
9. Limitation of Liability
To the maximum extent permitted by applicable law, GlamCharms shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such limitation is prohibited under applicable consumer protection legislation.
Our total liability for any claim relating to an order shall not exceed the amount paid for the relevant product.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
By using our website, you consent to the collection and processing of your personal information as described in our Privacy Policy.
11. Governing Law
These Terms & Conditions are governed by the laws of the Malaysia Administrative Region.
Where mandatory consumer protection laws in your country of residence provide additional rights, those rights remain unaffected.
12. Contact Us
If you have any questions about these Terms & Conditions or require assistance, please contact us.
AME COSMETICS
NO. 28 JLN SEPAH PUTERI 5/12 ΚΟΤΑ DAMANSARA PETALING JAYA – 47810 SELANGOR, MALAYSIA
Website: www.glamcharms.com
Email: support@glamcharms.com
Thank you for choosing GlamCharms. We appreciate your trust and look forward to helping you discover premium beauty products delivered with care.