At GlamCharms, we are committed to delivering your beauty products safely, securely, and as quickly as possible. Every order is carefully prepared and packaged to ensure it reaches you in excellent condition.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.glamcharms.com.

Order Processing

Orders are processed on Monday to Friday, excluding weekends and public holidays.

  • Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak shopping periods, promotional campaigns, or holiday seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing your shipment tracking details.

Shipping Options

We offer multiple shipping methods to suit your delivery needs.

Standard Shipping

  • Estimated delivery: 4–7 business days
  • Fully tracked service
  • Available for most European destinations

Express Shipping

  • Estimated delivery: 2–4 business days
  • Priority processing
  • Fully tracked service
  • Available for selected destinations

Delivery estimates are provided as guidance only and may vary depending on your location, customs processing, courier operations, or seasonal demand.

Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery destination
  • Shipping method selected
  • Weight and dimensions of your order
  • Current courier rates

Any applicable shipping costs will be clearly displayed before you complete your purchase.

From time to time, GlamCharms may offer free shipping promotions, which will be subject to the terms of the relevant promotion.

Order Tracking

Once your order has been shipped, you will receive an email containing:

  • Your tracking number
  • Courier information
  • A tracking link where available

Please allow up to 24 hours for tracking information to become active after dispatch.

Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order.

GlamCharms cannot accept responsibility for delayed deliveries, returned parcels, or lost shipments resulting from incorrect or incomplete delivery information provided during checkout.

If an order is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply before the order can be re-shipped.

Missed Deliveries

If no one is available to receive your parcel, the courier may:

  • Attempt another delivery;
  • Leave the parcel at a designated collection point; or
  • Provide instructions for arranging redelivery.

If a parcel is not collected within the courier’s specified holding period and is returned to us, the customer may be responsible for any additional shipping costs required for reshipment.

Customs, Duties and Import Charges

For deliveries outside the European Union or to destinations where import charges apply, customers are responsible for any customs duties, import taxes, VAT, clearance fees, or other charges imposed by local authorities.

Failure to pay applicable customs charges may result in delivery delays, returned shipments, or disposal of the parcel by customs authorities. GlamCharms cannot be held responsible for costs or losses arising from unpaid customs or import fees.

Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions
  • Customs inspections or clearance delays
  • Public holidays
  • Industrial action or transport disruptions
  • Government restrictions
  • High seasonal shipping volumes
  • Natural disasters or other force majeure events

Should a significant delay occur, we will keep you informed and work with our courier partners to resolve the issue as quickly as possible.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact our Customer Support team as soon as possible.

Where appropriate, we will investigate the shipment with the courier and, where eligible, arrange a replacement or refund in accordance with our Refund & Return Policy.

Delivery Availability

We currently ship to most European countries and selected international destinations.

If delivery is unavailable to your location, you will be notified during the checkout process before payment is completed.

Contact Us

If you have any questions about our Shipping Policy or require assistance with an existing order, please contact us.

AME COSMETICS

NO. 28 JLN SEPAH PUTERI 5/12 ΚΟΤΑ DAMANSARA PETALING JAYA – 47810 SELANGOR, MALAYSIA

Website: www.glamcharms.com

Email: contact@glamcharms.com

We appreciate your trust in GlamCharms and look forward to delivering your favourite beauty products quickly, safely, and with the highest level of care.