FAQs

GlamCharms is an online beauty destination offering a carefully curated selection of premium skincare, cosmetics, haircare, and personal care products from trusted international brands. We are committed to delivering authentic products, exceptional customer service, and a seamless shopping experience for customers across Europe and selected international destinations.

Shopping with GlamCharms is simple.

Browse our collection, select your favourite products, add them to your shopping cart, and proceed to checkout. After entering your delivery details and completing your payment, you’ll receive an order confirmation by email.

We accept a range of secure payment methods available during checkout, including major credit and debit cards and trusted online payment providers.

All transactions are processed securely using encrypted payment technology to help protect your personal information.

Delivery times depend on your location and the shipping option selected at checkout.

• Standard Shipping: Estimated delivery within 4–7 business days
• Express Shipping: Estimated delivery within 2–4 business days

Please note that delivery times are estimates and may occasionally be affected by customs clearance, courier delays, or peak shopping periods.

Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number and, where available, a link to track your parcel online.

We deliver to most European countries as well as selected international destinations.

Available shipping options and delivery costs will be displayed during checkout based on your delivery address.

For deliveries outside regions where taxes are collected at checkout, your local customs authority may apply import duties, VAT, or other charges.

These charges are the responsibility of the customer and vary depending on the destination country.

If you need to change or cancel your order, please contact our Customer Support team as soon as possible.

Once an order has entered the fulfilment process or has been dispatched, it may no longer be possible to make changes or cancel it.

If you’re not completely satisfied with your purchase, you may request a return of eligible items within 14 days of receiving your order.

Returned products must be unused, unopened, and in their original packaging. Due to hygiene and safety reasons, opened cosmetic and personal care products cannot usually be returned unless they are faulty or supplied incorrectly.

Please see our Returns & Refund Policy for full details.

We’re sorry if something isn’t right.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include your order number together with clear photographs of the product and packaging.

We’ll investigate the issue promptly and arrange a replacement or refund where appropriate.

Absolutely.

We source our products from trusted manufacturers, authorised distributors, and reputable suppliers to ensure every product sold through GlamCharms is genuine and of the highest quality.

Yes.

Your security is important to us. All payments are processed through secure, encrypted payment gateways that follow recognised industry security standards. GlamCharms does not store your full payment card details.

Yes.

We regularly offer seasonal promotions, exclusive discounts, and special offers throughout the year.

Subscribe to our newsletter and follow us on social media to be among the first to hear about new arrivals, limited-time offers, and exclusive beauty deals.

Our Customer Support team is always happy to help.

Email: contact@glamcharms.com

We aim to respond to all enquiries as quickly as possible during our business hours.