At GlamCharms, your satisfaction is our priority. We want you to shop with confidence, and if you’re not completely happy with your purchase, we’re here to help.
This Returns & Refund Policy explains how returns, exchanges, and refunds are handled for products purchased through www.glamcharms.com.
Your Consumer Rights
If you are purchasing as a consumer within the European Union, your statutory consumer rights under applicable consumer protection laws remain unaffected by this policy.
Where applicable, you may have the legal right to withdraw from your purchase within the statutory cooling-off period, subject to the exceptions set out in applicable legislation, particularly for sealed cosmetic and personal care products that have been opened after delivery for hygiene and health protection reasons.
Return Eligibility
You may request a return if:
- The return request is submitted within 14 days of receiving your order.
- The product is unused, unopened, and in its original condition.
- All original packaging, labels, seals, and accessories are included.
- The product is suitable for resale.
For hygiene and safety reasons, we cannot accept returns of cosmetic or personal care products that have been opened, used, or had their protective seals removed, unless the item is faulty or incorrect.
Returns that do not meet these conditions may not be eligible for a refund.
How to Request a Return
To initiate a return, please contact our Customer Support team before sending your item back.
Please include:
- Your order number
- Your full name
- The product(s) you wish to return
- The reason for the return
- Photographs, if the item is damaged or incorrect
Email us at:
support@glamcharms.com
Once your request has been approved, we will provide detailed return instructions and the appropriate return address.
Please do not send products back without prior authorisation, as this may delay processing.
Return Shipping
Unless the return is due to our error (such as receiving an incorrect, damaged, or defective item), customers are responsible for the cost of returning products.
We recommend using a tracked and insured shipping service, as GlamCharms cannot accept responsibility for returned parcels that are lost or damaged during transit.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Where appropriate, we may request photographs of the product and packaging to help us investigate the issue.
If the claim is approved, we will offer one of the following solutions:
- A replacement product
- A full refund
- A partial refund where appropriate
We will also cover any reasonable return shipping costs for verified faulty or incorrectly supplied items.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days after approval.
- The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return results from our error or where required by applicable law.
Exchanges
We currently offer exchanges only for products that arrive damaged, defective, or incorrectly supplied.
If you would like a different product or shade, we recommend returning the eligible item (where permitted) and placing a new order.
Replacement products are subject to stock availability.
Late or Missing Refunds
If you have not received your refund after the expected processing period, please:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact our Customer Support team and we will be happy to assist.
Non-Returnable Items
For hygiene, safety, and health protection reasons, the following items cannot be returned unless they are faulty or supplied incorrectly:
- Opened cosmetic products
- Opened skincare products
- Opened makeup products
- Personal care items with broken hygiene seals
- Gift cards
- Clearance or final sale items (unless required by law)
- Personalised or customised products
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders may only be cancelled before they have been processed for dispatch. Once an order has been shipped, it can no longer be cancelled and must instead follow our return procedure where eligible.
Contact Us
If you have any questions about this Returns & Refund Policy or require assistance with a return, please contact us.
AME COSMETIC
NO. 28 JLN SEPAH PUTERI 5/12 ΚΟΤΑ DAMANSARA PETALING JAYA – 47810 SELANGOR, MALAYSIA
Website: www.glamcharms.com
Email: support@glamcharms.com
Thank you for choosing GlamCharms. We appreciate your trust and are committed to providing premium beauty products together with responsive, reliable customer service.