At GlamCharms, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit www.glamcharms.com, create an account, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website.
1. Who We Are
This website is operated by:
AME COSMETICS
NO. 28 JLN SEPAH PUTERI 5/12 ΚΟΤΑ
DAMANSARA PETALING JAYA – 47810
SELANGOR, MALAYSIA
Website: www.glamcharms.com
Email: contact@glamcharms.com
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Information We Collect
We collect only the information necessary to provide our products and services, improve your shopping experience, and meet our legal obligations.
Personal Information
Depending on how you interact with our website, we may collect:
- Full name
- Billing and delivery addresses
- Email address
- Telephone number
- Account login details
- Payment information (processed securely through our payment providers—we do not store full payment card details)
- Order history
- Customer support communications
- Product reviews and feedback
- Marketing preferences
Automatically Collected Information
When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Time zone
- Pages visited
- Referral source
- Time spent on pages
- Website interaction data
This information helps us improve website performance, security, and user experience.
Cookies and Similar Technologies
We use cookies, pixels, and similar technologies to:
- Keep your shopping cart active
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Measure marketing performance
- Deliver relevant advertising where permitted
Where required by applicable law, we will ask for your consent before placing non-essential cookies. You can manage your cookie preferences at any time through your browser settings or our Cookie Settings.
3. How We Use Your Information
We process your personal information only where we have a lawful basis to do so.
Your information may be used to:
- Process and deliver your orders
- Verify payments and prevent fraud
- Create and manage your customer account
- Provide customer service and respond to enquiries
- Send order confirmations and shipping updates
- Process returns and refunds
- Personalise your shopping experience
- Improve our products, services, and website
- Send promotional emails and special offers where you have given consent or where permitted by law
- Comply with legal and regulatory obligations
- Protect the security and integrity of our website and business
4. Legal Basis for Processing (GDPR)
If you are located within the European Economic Area (EEA), United Kingdom, or other regions with similar privacy laws, we process your personal data on one or more of the following legal bases:
- Performance of a contract (to process your orders)
- Your consent (such as email marketing or optional cookies)
- Compliance with legal obligations
- Our legitimate business interests, provided these do not override your rights and freedoms
5. Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share your information only with trusted third parties where necessary, including:
Payment Providers
To securely process your payments.
Delivery and Logistics Partners
To deliver your orders and provide shipment tracking.
Technology and Service Providers
Including website hosting, customer support platforms, fraud prevention services, analytics providers, and email communication providers.
Marketing Partners
Where permitted, we may work with advertising partners to measure campaign performance and deliver personalised advertisements. These partners receive only the information necessary for those services.
Legal Authorities
We may disclose personal information where required by applicable law or where necessary to protect our legal rights, investigate fraud, or respond to lawful requests from regulatory authorities.
Business Transfers
If GlamCharms is involved in a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction, subject to appropriate confidentiality obligations.
6. International Data Transfers
As GlamCharms operates internationally, your information may be transferred to and processed outside your country of residence.
Where personal data is transferred outside the European Economic Area (EEA) or the United Kingdom, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.
7. Data Security
We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Our security measures include:
- Secure SSL/TLS encryption
- PCI-compliant payment processing through trusted payment providers
- Restricted employee access to customer data
- Secure servers and hosting infrastructure
- Regular software updates and security monitoring
- Fraud detection and prevention systems
While we take every reasonable precaution, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Prevent fraud
When personal information is no longer required, it will be securely deleted or anonymised.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Restrict or object to certain processing activities
- Withdraw consent at any time where processing is based on consent
- Request a copy of your data in a portable format
- Object to direct marketing communications
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails.
To exercise your privacy rights, please contact us at:
contact@glamcharms.com
If you are located within the European Union or United Kingdom and believe your privacy rights have been violated, you also have the right to lodge a complaint with your local data protection authority.
10. Children’s Privacy
Our website is intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete that information.
11. Third-Party Websites
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal requirements.
The updated version will always be published on this page together with the revised “Last Updated” date. Continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
AME COSMETICS
NO. 28 JLN SEPAH PUTERI 5/12 ΚΟΤΑ DAMANSARA PETALING JAYA – 47810 SELANGOR, MALAYSIA
Website: www.glamcharms.com
Email: contact@glamcharms.com
Thank you for trusting GlamCharms. Protecting your privacy is an important part of delivering a safe, transparent, and enjoyable shopping experience.